Refund policy

Returns & Exchanges

Sorry, Luxe Merch does not offer refunds, but we offer exchanges within 14 days, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and returns are subject to a 10 CHF reshipping fee.

To start an exchange, you can contact us at hello@luxemerch.com. Please note that returns will need to be sent to the following address:

If your exchange is accepted, we’ll send you instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your exchange, and notify you when your new order is on its way.

You can always contact us for any return question at hello@luxemerch.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.